Refund policy

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Refund & Return Policy

Last Updated: January 2026

Thank you for shopping with Jazzy’s Wreaths. We truly value every customer and are committed to providing high-quality, carefully made products and a smooth shopping experience.

Please review this policy carefully before placing your order.

Returns, Refunds & Exchanges

We stand behind the quality of our products. While we do not offer traditional refunds or returns for change of mind, buyer’s remorse, or ordering by mistake, we do offer replacements or exchanges in certain situations, including damaged, defective, or incorrect items.

Orders cannot be canceled, modified, or refunded once they have entered production, except where otherwise required by applicable law.

PRE-ORDER POLICY — PLEASE READ BEFORE PURCHASING

When a customer purchases an item clearly identified as a PRE-ORDER, they acknowledge and agree that the product is not currently in stock and ready to ship within 24–48 hours of purchase.

The 24–48 hour period after your order is placed is when production begins — NOT when your order is expected to ship.

Our pre-order products are made specifically for each individual customer. We do not keep completed wreaths sitting in our warehouse waiting to be shipped.

Pre-Order Production Time

Production generally begins within approximately 24–48 hours after your order is placed.

Because each wreath is delicate and made specifically for the individual customer, the production process may take approximately 1–2 months.

Each wreath must be carefully made, finished, and inspected to ensure it meets our quality standards before it leaves our facility.

As part of our production process, a wreath may also need to remain in a controlled warm environment before it is ready to be safely packaged and shipped.

We will not rush production at the expense of the quality, durability, or condition of your wreath.

Your Pre-Order Acknowledgment

The PRE-ORDER status is clearly displayed in the product title before you purchase.

Additional information regarding our pre-order process and expected timelines is also provided in our FAQ section and may be explained through customer-service communications when customers contact us.

By completing a purchase for an item clearly identified as a PRE-ORDER, you acknowledge and agree that:

Your product is not immediately available for shipment.
Production generally begins approximately 24–48 hours after your order is placed.
Production may take approximately 1–2 months.
Each wreath is made specifically for the customer who ordered it.
The production timeline is separate from processing and delivery times.
You understand that you will not necessarily receive an immediate shipping confirmation or tracking number while your wreath is still being produced.
Once production has begun, your order cannot be canceled or refunded, except where otherwise required by applicable law.

We provide this information so customers can make their own decision about whether the pre-order production timeline is suitable for them before completing their purchase.

Pre-Order Cancellations & Refunds

Because every pre-order wreath is made specifically for the individual customer, pre-orders become non-refundable once production begins, except where otherwise required by applicable law.

Production generally begins approximately 24–48 hours after an order is placed.

Once production has begun and materials, labor, and production resources have been committed to your individual order, we cannot cancel the order or provide a refund simply because you no longer wish to wait for the disclosed production period.

This is why these products are clearly identified as PRE-ORDER items before purchase.

By completing your pre-order purchase, you acknowledge that you have been provided notice of the production timeline and have chosen to proceed with your purchase under these terms.

Processing & Delivery After Production

Please understand that the 1–2 month production period is separate from processing and delivery time.

Once your wreath has completed production and passed our quality inspection, please allow approximately:

Processing: 1–3 business days

Estimated Delivery: 6–10 business days

These timeframes begin after production has been completed.

Once your completed order has been shipped, tracking information will be sent to the email address provided at checkout.

Damaged or Defective Items

If your item arrives damaged or defective, we’ve got you covered.

Please contact us within 48 hours of delivery at:

📧 jazzyswreath@outlook.com

Please include:

Your full name
Order number
Clear photos or videos showing the issue
A brief description of the problem

Once the issue has been reviewed and confirmed, we will gladly provide an appropriate replacement or exchange at no additional cost.

Incorrect Orders

If you receive an item different from what you ordered, please contact us within 48 hours of delivery.

Once the issue has been verified, we will work quickly to correct the problem and send the appropriate item.

Shipping Address & Delivery Issues

Customers are responsible for providing a complete and accurate shipping address during checkout.

Jazzy’s Wreaths is not responsible for delivery issues caused by:

Incorrect shipping addresses
Incomplete addresses
Missing apartment, suite, or unit numbers
Incorrect information provided by the customer
Failed delivery attempts resulting from customer error

If an order is returned to us because of incorrect or incomplete shipping information, we may provide the customer with the option to have the package reshipped. Additional shipping charges may apply.

Lost or Stolen Packages

Once tracking information shows that a package has been delivered to the shipping address provided at checkout, the order is considered successfully delivered.

If you cannot locate a package marked as delivered, please check around your property, with household members or neighbors, and contact the shipping carrier directly.

We will assist with available shipping information whenever possible.

Our Promise

Every Jazzy’s Wreaths order matters to us.

Our wreaths are carefully produced and inspected because we want every customer to receive a product that meets our quality standards.

If there is a genuine problem with your order, please contact us. We will always do our best to review the situation fairly and provide an appropriate solution under this policy.

Nothing in this policy limits any rights or remedies that customers may have under applicable consumer-protection laws.

Contact Us

For questions regarding your order, pre-order status, shipping, or this policy, please contact: